Refund policy

Last updated: October 24, 2026

This policy covers purchases made from tmypgc at https://tmypgc.com.

1. Return Period and Eligibility

You can submit a return request within 30 calendar days of receiving your item. Depending on the circumstances, eligible returns may include items that do not fit, are no longer wanted, or arrived damaged, defective, or incorrectly.

For returns due to fit or a change of mind, the item must be unused, unworn, and unwashed, in its original condition, with its original tags attached and packaging included where provided. Please provide your order number or another proof of purchase.

These requirements do not prevent you from reporting a damaged, defective, or incorrect item, or from exercising rights available to you under applicable law.

2. Requesting a Return

To start a return, email hello@tmypgc.com with your order number, the item you want to return, and the reason for the request.

If the item arrived damaged, defective, or incorrect, please attach photos if reasonably available. We’ll review your request, send you return instructions, and arrange return shipping at our expense.

Please get in touch before mailing an item back so we can locate your order and coordinate the return shipping.

Return address
tmypgc
1591 Lane Ave S #114W
Jacksonville, FL 32210
United States

3. Return Shipping and Fees

We pay the return shipping costs for eligible returns. There are no restocking or return handling fees.

Standard shipping within the United States is free, so there is no original standard shipping charge to subtract from a refund.

4. Inspection and Refunds

We’ll inspect the returned item within 3 business days of receiving it and let you know the result. If we decline the return, we’ll explain the reason.

For an approved return, we’ll initiate a refund to the original payment method within 15 business days after receiving the item. The refund will cover the amount paid for the items we accept, including applicable refundable taxes. Discounts are accounted for based on the amount you originally paid.

The date we initiate a refund may differ from the date it appears in your account. Processing time depends on your bank or payment provider. If the funds haven’t appeared after the timeframe provided by your payment provider, contact hello@tmypgc.com and we’ll help trace the refund.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, includes the wrong item, or is missing an item, email hello@tmypgc.com. We’ll investigate and arrange a suitable resolution, such as a replacement or refund. We won’t charge you shipping costs to correct an error on our part.

A reasonable inspection to determine what happened does not affect any rights you may have under applicable law.

6. Exchanges

If you’d like a different size or item, contact us first. We’ll explain the available options and the exchange process before you return anything.

If an exchange isn’t available, you may request an eligible return and place a separate order.

7. Cancelling an Order

To request a cancellation, email hello@tmypgc.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already shipped, use the return process described above.

If we confirm your cancellation before dispatch, we’ll initiate a refund to your original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit rights or remedies available under applicable law.

8. Contact

tmypgc
1591 Lane Ave S #114W
Jacksonville, FL 32210
United States

Email: hello@tmypgc.com
Website: https://tmypgc.com/